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Syntra

Return & Refund Policy

Refund Eligibility

  • A 75% refund will be issued for orders that have not yet been shipped.
  • The remaining 25% will be retained as a processing fee.
  • Once an order has shipped, no refunds will be provided.
  • All sales are final once the product has been shipped.

Returns

  • We do not accept product returns.
  • Products cannot be returned for a refund under any circumstances.
  • Firmware is ineligible for a refund. Buy if you dare.

Defective Items

If you receive a defective item, replacement parts may be provided under the following conditions:

  • The defect must be reported within 3 days of delivery.
  • Substantial evidence of the defect must be provided.
  • Documentation may include:
    • Clear photographs of the defective parts
    • Video evidence of the malfunction
    • Detailed description of the issue

How to Report an Issue

  1. Join our Discord server at discord.gg/syntra
  2. Navigate to the #tickets channel
  3. Create a support ticket using the designated ticket system
  4. In your ticket, provide:
    • Your order number
    • Detailed evidence of the defect
    • Photos or videos demonstrating the issue

Additional Support Information

  • All support requests must be initiated through our Discord server
  • Please ensure your Discord username matches your order information
  • Keep all communication regarding your support ticket within the designated ticket channel
  • Do not create multiple tickets for the same issue

Note: This policy may be updated or modified at any time without prior notice.